Refund Policy
Our office hours are 8am – 5pm Mon – Fri PST (excluding holidays). Please keep this in mind when you are expecting a response. We respond to all email requests within 24 hours of receipt.
We want you to absolutely love your Heads Nor Tails purchase!! If for whatever reason, you are not 100% satisfied, you can return any eligible items for a store credit within 14 days of the delivery date. Returns past the 2 week mark will not be accepted, and will be sent back at the customers expense. If you would like to return an item PLEASE email us (headsnortails@gmail.com) your order number & the item(s) that you’d like to return. Customer is responsible for return shipping costs. ALL SALE ITEMS ARE FINAL SALE (this includes discount codes).
WHAT CAN BE RETURNED?
* Items that are UNWORN & unwashed
* Items free of perfume, dog hair, deodorant, cigarette smoke
* Items purchased @ regular price!
WHAT CAN NOT BE RETURNED?
* Items that have been worn or washed
* Items that smell of perfume or cigarette smoke
* Items with dog hair, makeup, or deodorant
*Graphic tee's, bodysuits, active wear
* Sweatshirts, leggings
* Items purchase during a SALE, sale items
* Accessories
* Items purchased with store credit OR a discount code
CANCELLATION POLICY - CAN I CANCEL MY ORDER?
We know how important your order is, so we aim to fulfill orders as quickly as possible. While we cannot cancel or change an order once it has been placed you are welcome to return the item to us in accordance with our return policy.
EXCHANGES:
Our inventory is constantly changing; to exchange a product we recommend placing an order for the desired size/item while the item is still in stock. If the desired size/item is not in stock, we are happy to provide store credit for the items that meet our return policy criteria when sent back.
ARE THERE ANY CHARGES FOR EXCHANGING?
- Original shipping charges are non-refundable
- You are responsible for the charges of the return shipping
HOW DO I GET STORE CREDIT?
Store credit will be issued via email as a gift card after the return is processed.
PLEASE NOTE:
* Damaged items must be reported within 2 days of delivery date. Please email images to headsnortails@gmail.com
* Please note we only accept 5 returns per year per customer!